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Service Schedules

The IT Dept Pty Ltd · ABN 12 665 405 505 · v1.0 · 10 June 2026 · read with the MSA

Each schedule below applies to that service, on top of the Master Services Agreement. They're short because the services are simple. Where a schedule is silent, the MSA applies.

Schedule 1 — nbn® broadband

applies to: nbn 25/10, 500/50, 1000/100, 2000/200

• Supply chain: delivered over the nbn access network via Leaptel wholesale layer 2. Activation, fault rectification, and attainable speeds depend on nbn co and the technology at your premises. I manage the supply chain on your behalf; you only ever deal with me.
• Connection: handed off via DHCP on the nbn UNI-D port — no PPPoE. Bring any router that speaks Ethernet and DHCP. I'll happily talk you through configuration, once, with enthusiasm.
• Addressing: one static IPv4 address and a delegated IPv6 /56 are included. The optional routed /29 is statically routed to your WAN address. Addressing is geolocated to Australia and stays yours for the life of the service.
• BGP option: available where you hold your own ASN and address space. Requirements: valid ROAs for announced prefixes, accurate IRR objects, prefixes filtered to your registered space, no default route or full-table leaking toward me. I filter strictly. Sessions that flap pathologically get damped, then discussed.
• Service levels: residential-grade, best efforts. Faults are worked promptly and personally during waking hours, Sydney time. nbn co appointment and fault timeframes apply where the fault is in the access network. No voice service is supplied, so the Customer Service Guarantee does not apply to this service.
• Fair go: data is unlimited and unshaped. I dimension capacity honestly; in the unlikely event sustained usage patterns threaten service quality for others, I'll talk to you before doing anything about it.

Schedule 4 — IP transit & layer 2

applies to: transit seats and L2 handoffs, by arrangement

• Scope: defined per order — port, handoff (in-rack, cross-connect, or VXLAN/EVPN), committed rate, and price. Flat-rate commits; no 95th-percentile billing, as advertised.
• Routing requirements (transit): you must hold your ASN and address space legitimately; valid ROAs and accurate IRR data are mandatory; I build strict prefix filters from registered data and reject everything else; RPKI-invalids are dropped; no transit reselling without written agreement.
• Abuse: you are responsible for abuse originating from your network. Persistent unhandled abuse is a suspension matter under the MSA.
• Service levels: operator-grade intent, one-man honesty: the network is built properly and monitored, but there is no 24/7 NOC. Operators who need contractual SLAs should say so up front for bespoke terms.